Customer Care
Warranty
Here When You Need Us
Your Home Warranty
Every new home includes a 1-2-10 Quality Builders Warranty backed by Liberty Mutal, providing coverage for qualified workmanship, systems, and structural components.
Specific coverage, exclusions, and procedures are outlined in your warranty documents provided at the time of purchase. For additional information about your coverage, visit Quality Builders Warranty.
Have Questions?
We're here to help. If you're unsure whether an issue is covered, need help submitting a warranty request, or have questions about caring for your new home, contact our Customer Care team during normal business hours.
Prairie View Homes
(515) 273-3065
Business Hours:
Monday – Friday
9 am – 5 pm
After-Hours Emergencies
If you experience an emergency after normal business hours, contact the appropriate utility or service provider immediately. These providers can address urgent situations and help prevent further damage to your home.
Warranty Follow-Up
After the immediate emergency has been addressed, submit a Warranty Request if you believe the issue may be covered under your home warranty.
For warranty questions and non-emergency concerns, please contact Prairie View Homes during normal business hours at (515) 273-3065.
Total Loss of Heat
If you have a total loss of heat when the outside temperature is below 45°F, contact an appropriate heating or HVAC service provider for immediate assistance.
Total Loss of Electricity
Contact your electric utility company first to determine whether the outage is affecting your home or the surrounding area.
Total Loss of Water
Contact your local water utility to determine whether the issue is part of a larger outage.
If a leak is caused by frozen pipes, immediately turn off the main water supply to your home and contact your homeowners insurance provider.
Gas Leak
If you suspect a gas leak, leave your home immediately and contact your gas utility or 911 from a safe location. Do not attempt to locate or repair the leak yourself.
If the issue is isolated to a furnace or water heater supply line, contact the appropriate service professional.
Major Plumbing Leak
If a plumbing leak requires the entire water supply to your home to be shut off, turn off your home's main water supply and contact a qualified plumber.
Frequently Asked Questions
We Have Answers
The 1-2-10 Quality Builders Warranty provides different periods of coverage for qualifying workmanship, systems, and structural components. Coverage, exclusions, and limitations are outlined in your warranty documents.
You can submit a warranty request using our Warranty Request Form or by calling (515) 273-3065. Our team can help answer questions and guide you through the process.
Warranty coverage has specific timeframes that vary depending on the type of item. We'll help keep you informed of important deadlines and milestones throughout the warranty period.
Your sales agent will help guide you through the steps leading up to closing and make sure you know what to expect. You'll complete the necessary paperwork, receive information about your new home, and receive your keys once the closing process is complete.
Yes. Before closing, you'll have an opportunity to review your new home with our team, learn how its features and systems work, and identify any items that need attention before you move in.
Your Prairie View Homes sales agent is your primary point of contact throughout the homebuying process. They can help answer questions, provide updates, and connect you with the appropriate member of our team when needed.
